Shipping policy

At Clean Wear Hub, we want your water bottles and insulated tumblers to arrive ready for the routines and adventures ahead. From the moment an order is placed to the time it reaches your doorstep, our shipping process is designed to provide clear expectations and practical support.

This Shipping Policy explains order processing, shipping fees, delivery estimates, tracking, address accuracy, delays, and delivery-related concerns.

1. Shipping Fees

Our standard shipping structure is:

Order Merchandise Subtotal Shipping Fee
$10.00 or more Free
Below $10.00 $5.99

The applicable shipping charge will be displayed during checkout before payment is submitted.

Unless otherwise stated, the threshold is calculated using the merchandise subtotal before applicable taxes and after eligible discounts.

2. Order Processing

Orders generally require 1–3 business days for processing before dispatch.

Processing may include:

  • Payment confirmation.
  • Order verification.
  • Inventory allocation.
  • Product inspection.
  • Packaging.
  • Shipping label preparation.
  • Handoff to the selected carrier.

Business days generally exclude weekends and applicable holidays.

Orders placed during peak shopping periods, promotional events, or periods of unusually high volume may require additional processing time.

3. Estimated Delivery Time

After dispatch, standard delivery is generally estimated at 5–10 business days.

The overall estimated timeline is therefore approximately:

  • Processing: 1–3 business days.
  • Transit: 5–10 business days after dispatch.

These are estimates rather than guaranteed delivery dates. Actual delivery depends on the destination, carrier operations, weather, transportation conditions, and other circumstances.

4. Shipping Destinations

Shipping availability is determined by the destinations offered at checkout.

Customers should confirm that their address is complete and serviceable before submitting an order.

If a destination cannot be served, we may contact the customer to discuss available options or cancel the affected order and initiate an appropriate refund.

5. Order Confirmation and Tracking

After a successful order is placed, customers may receive an order confirmation by email.

Once the package is dispatched and tracking information becomes available, a shipping notification may be sent to the email address provided at checkout.

Tracking updates may not appear immediately after a shipping label is created. Carrier systems sometimes require additional time to register the first physical scan.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please verify:

  • Recipient name.
  • Street number and street name.
  • Apartment, suite, or unit number.
  • City.
  • State.
  • ZIP code.
  • Contact details where requested.

If an address error is discovered, contact [email protected] immediately.

We will make reasonable efforts to correct an address before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to a carrier.

7. Packaging and Product Protection

Water bottles and insulated tumblers may include lids, straws, seals, or other components that require secure placement during transportation.

We make reasonable efforts to package orders to reduce the risk of scratches, dents, breakage, or loss of included components.

Customers should inspect packages upon arrival and retain packaging materials when reporting shipping damage.

8. Delays and Carrier Disruptions

Delivery may be delayed by circumstances including:

  • Severe weather.
  • Carrier network interruptions.
  • Transportation congestion.
  • Public holidays.
  • Incorrect or incomplete addresses.
  • Remote delivery locations.
  • Security inspections.
  • Other events outside our reasonable control.

If tracking remains unchanged for an extended period or a package appears delayed, contact us with your order number. We will review the available shipment information and, where appropriate, coordinate with the carrier.

9. Lost or Missing Packages

If tracking indicates delivery but the package cannot be located, customers should first check:

  • The delivery area.
  • Mailroom or parcel locker.
  • Household members.
  • Building management or reception.
  • Any carrier delivery photograph or location note.

If the package remains missing, email [email protected] with your order number and a description of the issue.

We will review the available information and determine an appropriate next step under applicable law and our order records.

10. Damaged Packages

If a package arrives visibly crushed, torn, wet, or otherwise damaged, please photograph the outer packaging, shipping label, and product.

Contact us preferably within 7 calendar days after delivery.

For confirmed shipping damage, we will review the evidence and provide an appropriate resolution, which may include replacement or refund.

11. Split Shipments

In some circumstances, items from the same order may be shipped separately because of inventory, packaging, or fulfillment considerations.

If this occurs, tracking information may be provided separately for each shipment. Customers will not be charged an additional shipping fee merely because an order is divided into multiple packages, unless a separate charge was clearly disclosed and accepted at checkout.

12. Taxes and Other Charges

Applicable sales taxes may be calculated and displayed at checkout based on the transaction and relevant tax rules.

Any shipping charge applicable to an order will be disclosed before payment.

13. Shipping Policy Changes

We may revise shipping methods, delivery estimates, or operational procedures as needed.

The version posted on the website will apply prospectively, subject to applicable law and any terms already governing a completed order.

14. Shipping Support

THF AVIATION, LLC
11700 Quail Village Way
Naples, FL 34119
United States

Contact Person: DERRIAN DANIELLE JOHNSON
Email: [email protected]
Website: https://www.cleanwearhub.biz/