Refund policy
At Clean Wear Hub, we believe that a water bottle or insulated tumbler should be more than an everyday container. It should be a dependable companion for morning routines, long commutes, outdoor adventures, workdays, workouts, and moments when a refreshing drink makes all the difference.
We want every customer to feel comfortable shopping with us. This Return and Refund Policy explains how returns, exchanges, refunds, damaged merchandise, and order concerns are handled. Our goal is to provide a clear, fair, and practical process while respecting applicable consumer protection requirements.
1. Eligibility for Returns
Customers may request a return within 30 calendar days after the date of delivery.
To qualify for a standard return, the item should meet the following conditions:
- The product is unused and remains in its original condition.
- The bottle, tumbler, lid, straw, seal, accessories, and included components are returned together, where applicable.
- The original packaging is included whenever reasonably available.
- The product has not been damaged through misuse, accidental impact, improper cleaning, or unauthorized modification.
- The customer provides the order number or another reasonable proof of purchase.
Because our products are designed for direct contact with beverages, hygiene and product integrity are important considerations. Items that have been used, filled with liquids, washed, or otherwise placed into service may not qualify for a change-of-mind return unless required by applicable law or approved by our customer service team.
2. Products That May Not Qualify for Standard Returns
The following circumstances may affect return eligibility:
- Products showing signs of beverage use, residue, odor, or staining.
- Items returned without essential lids, seals, straws, or other included components.
- Products damaged after delivery due to improper handling or cleaning.
- Items altered, engraved, personalized, or modified at the customer's request, if such products are offered.
- Products returned after the 30-day request period.
These limitations do not remove any rights that cannot legally be waived. If a product arrives defective, materially different from its description, or damaged during transit, customers should contact us so that the issue can be reviewed separately.
3. How to Request a Return
Please email [email protected] with the subject line:
Return Request – [Order Number]
Include the following information:
- Full name associated with the order.
- Order number.
- Product name and quantity.
- Date the order was delivered, if known.
- Reason for requesting the return.
- Clear photographs, if the product is damaged, defective, or incorrect.
Our team will review the request and provide instructions regarding eligibility, packaging, and the appropriate return destination.
Please do not send merchandise back before receiving return instructions. Unauthorized or improperly addressed returns may experience processing delays.
4. Damaged, Defective, or Incorrect Items
We understand that receiving a damaged bottle, a tumbler with a faulty lid, or an item different from what was ordered can be frustrating.
If your order arrives with visible damage, missing components, a manufacturing defect, or an incorrect product, please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.
Please provide:
- Your order number.
- A description of the problem.
- Photographs of the product and packaging.
- Photographs of the shipping label, if relevant.
After reviewing the circumstances, we may offer an appropriate resolution, which may include:
- Replacement merchandise.
- A refund to the original payment method.
- A partial refund where appropriate and accepted.
- Another reasonable remedy agreed upon by the customer and Clean Wear Hub.
For a confirmed product defect, shipping damage, or fulfillment error, Clean Wear Hub will provide return instructions and will not require the customer to bear ordinary return shipping costs for the approved remedy, except where applicable law permits otherwise.
5. Change-of-Mind Returns
If a customer changes their mind, selects the wrong size or style, or no longer needs the item, the return may be accepted if it satisfies the eligibility requirements.
For approved change-of-mind returns:
- The customer is responsible for return shipping costs.
- Original shipping charges, if any, are generally non-refundable.
- The item must be securely packaged to prevent leakage, breakage, dents, or other damage during transportation.
- The customer should retain the return tracking number until the return is completed.
Any applicable deductions will be communicated before the refund is finalized.
6. Refund Processing
Once an approved return reaches our designated return facility, the item will be inspected for condition and completeness.
After the inspection is completed, approved refunds will generally be initiated within 5–10 business days.
Refunds will be issued to the original payment method unless another method is legally required or mutually agreed upon.
Please note that the time required for a refund to appear in an account depends on the payment provider, issuing bank, card network, or financial institution. Clean Wear Hub cannot control those external processing periods.
7. Partial Refunds
A partial refund may be considered when:
- An item is returned with missing accessories.
- The product has been used or damaged beyond ordinary inspection.
- The returned condition differs materially from the condition represented in the approved return request.
- A customer accepts a partial refund as a resolution to a documented concern.
Any reduction will be assessed individually and communicated transparently. We will not apply arbitrary deductions that conflict with applicable law.
8. Exchanges and Replacements
Customers who receive an incorrect or defective item may request a replacement, subject to product availability.
For a preference-based exchange, customers should contact us before returning the original item. If the requested alternative is unavailable, we may discuss a refund or another mutually acceptable solution.
9. Cancellations
Order cancellation requests should be submitted as soon as possible after checkout.
If an order has not entered fulfillment, we will make reasonable efforts to cancel it. Once an order has been packed, dispatched, or transferred to a carrier, cancellation may no longer be possible. In that situation, the customer may use the return process after delivery, subject to eligibility.
10. Chargebacks and Payment Disputes
If you have a question about a charge, refund, delivery, or product condition, please contact us first at [email protected].
We will review order records and relevant communications to help resolve the matter. Nothing in this section restricts a customer's lawful right to contact their card issuer, payment provider, or appropriate consumer protection authority.
11. Florida Consumer Protection
This Policy is intended to operate consistently with applicable Florida and federal consumer protection requirements, including the Florida Deceptive and Unfair Trade Practices Act, Sections 501.201–501.213, Florida Statutes.
Nothing in this Policy limits rights or remedies that cannot legally be excluded.
12. Contact for Returns
THF AVIATION, LLC
11700 Quail Village Way
Naples, FL 34119
United States
Contact Person: DERRIAN DANIELLE JOHNSON
Email: [email protected]
Website: https://www.cleanwearhub.bi