Privacy policy

Clean Wear Hub respects the trust customers place in us when they browse our website, purchase reusable drinkware, contact customer service, or share information necessary to complete an order.

This Privacy Policy describes the categories of information we may collect, how that information is used, when it may be shared, how it is protected, and the choices available to visitors and customers.

This Policy applies to information collected through https://www.cleanwearhub.biz/ and related customer service communications.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

A. Information You Provide

When placing an order, submitting a question, or requesting a return, you may provide:

  • Full name.
  • Billing address.
  • Shipping address.
  • Email address.
  • Telephone number, if provided.
  • Order details and purchase history.
  • Return, refund, or customer service correspondence.
  • Information voluntarily included in messages or feedback.

We request only information reasonably related to fulfilling the transaction, responding to inquiries, or operating our services.

B. Payment Information

Payments may be processed through third-party payment processors.

We may receive limited transaction information, such as payment status, transaction identifiers, payment method type, and billing confirmation. Full payment card information is generally handled by the applicable payment processor rather than stored directly by Clean Wear Hub.

Customers should review the privacy and security terms of their chosen payment provider.

C. Automatically Collected Information

When visitors access our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device and operating system information.
  • Pages viewed.
  • Referring website or source.
  • Date and time of access.
  • General interaction and diagnostic information.

This information helps us understand website performance, detect technical problems, and improve the shopping experience.

D. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, local storage, or comparable technologies to support:

  • Shopping cart functionality.
  • Checkout operations.
  • Session continuity.
  • Website security.
  • Performance measurement.
  • Visitor preferences.
  • Analytics and, where enabled, advertising measurement.

You may be able to manage cookies through browser settings or available website controls. Disabling certain cookies may affect shopping cart or checkout functionality.

2. How We Use Information

We may use personal information for the following purposes:

Order Fulfillment

To confirm purchases, process payments, prepare orders, arrange delivery, send order updates, and provide customer support.

Customer Service

To respond to questions about bottles, tumblers, lids, accessories, shipping, refunds, product condition, or other purchase-related matters.

Returns and Refunds

To verify transactions, review return eligibility, investigate product issues, process approved refunds, and maintain appropriate transaction records.

Website Operations

To maintain website functionality, troubleshoot errors, monitor performance, and improve product presentation and navigation.

Security and Fraud Prevention

To identify suspicious transactions, reduce unauthorized activity, protect accounts, and safeguard the integrity of our services.

Communications

To send transactional messages, including order confirmations, shipping notifications, refund updates, and important policy notices.

Where promotional messages are sent, customers may use the available unsubscribe mechanism or contact us to request that marketing communications stop.

Legal and Compliance Purposes

To comply with applicable laws, respond to lawful requests, preserve relevant records, and protect legal rights.

3. How Information May Be Shared

Clean Wear Hub does not treat customer information as a public resource. We may share information with carefully selected categories of recipients when reasonably necessary.

Service Providers

These may include:

  • Payment processors.
  • Order management and e-commerce service providers.
  • Shipping carriers and fulfillment partners.
  • Website hosting providers.
  • Customer support platforms.
  • Analytics and security providers.

Such providers may process information to perform services on our behalf, subject to applicable contractual and legal requirements.

Shipping and Delivery Partners

We may provide a recipient's name, delivery address, and necessary contact details to carriers so that purchased products can be transported and delivered.

Legal Requirements

Information may be disclosed when required by law, court order, lawful governmental request, or to protect the rights, property, or safety of Clean Wear Hub, customers, or others.

Business Transactions

If the business undergoes a merger, restructuring, financing, sale, or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements.

We do not authorize service providers to use customer information for unrelated purposes merely because they receive it in connection with our services.

4. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order administration, customer service, accounting, dispute resolution, security, and legal compliance.

Retention periods may vary depending on the type of record, the nature of the transaction, and applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete, de-identify, or securely dispose of it, subject to lawful retention requirements.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should use secure devices, protect their email accounts, and avoid sharing sensitive payment credentials through ordinary email.

Where applicable, we address security incidents in accordance with Florida Statutes Section 501.171, including relevant investigation and notification obligations.

6. Florida Privacy and Consumer Rights

Florida residents may have rights under applicable law depending on the nature of the information, the business, and the circumstances of processing.

Where legally applicable, these rights may include:

  • Requesting access to certain personal information.
  • Requesting correction of inaccurate information.
  • Requesting deletion of eligible personal information.
  • Obtaining information about certain processing activities.
  • Exercising applicable opt-out rights.
  • Receiving information about how to submit a privacy request.

Florida's Digital Bill of Rights, Sections 501.701–501.722, applies only to businesses and processing activities meeting its statutory requirements. This Policy does not represent that every statutory right applies to every customer or transaction.

To submit a privacy inquiry, email [email protected] with the subject line Privacy Request.

We may request reasonable information to verify identity and protect customer records before responding.

7. Children's Privacy

Our website is intended for general shopping use and is not directed toward children under 13.

We do not knowingly seek to collect personal information from children under 13 without legally required authorization. If we learn that such information has been collected improperly, we will take reasonable steps to address it.

Parents or guardians who believe a child has submitted personal information may contact us.

8. Third-Party Websites

Our website may contain links to external websites, payment services, social media platforms, or other third-party resources.

Those services operate under their own privacy policies and practices. Clean Wear Hub does not control the privacy practices of independent third parties.

We encourage visitors to review the relevant policies before submitting information to an external service.

9. Marketing Preferences

If promotional emails are offered, recipients may opt out through the unsubscribe link included in the message or by emailing [email protected].

Opting out of marketing communications will not prevent us from sending necessary transactional messages concerning an existing order, refund, security issue, or legal notice.

10. International Visitors

Our website is operated in connection with a business located in Florida, United States. If you access the website from another country, your information may be processed in the United States or other locations where our service providers operate.

Where applicable, we will handle such information in accordance with relevant legal obligations.

11. Changes to This Privacy Policy

We may revise this Policy when our practices, technology, services, or legal obligations change.

The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through appropriate website notices or direct communications where required.

12. Contact Us

THF AVIATION, LLC
11700 Quail Village Way
Naples, FL 34119
United States

Contact Person: DERRIAN DANIELLE JOHNSON
Email: [email protected]
Website: https://www.cleanwearhub.biz/